Frequently Asked Questions

Please use the FAQ search function above to look for your answer.

If you cannot find the correct answer, please submit a question to our customer services team.

PRODUCTS

Q. Please could you advise if it is possible to open a trade/retail account with Caithness Glass?
A. Yes it is possible to open a trade/retail account with us, to do so or for more information, please contact our trade team on 01805 62 62 25.
I have purchased a paperweight from the site and I love it but it is ever so slightly different as the picture on the site – why is this?
Caithness Glass paperweights are made to exacting quality standards. Due to the handmade nature of our products no two paperweights will ever be the same and you may find slight differences between pieces. This is not a flaw but your assurance that your piece has been individually handcrafted by a skilled glassmaker in our Crieff studio. Please also bear in mind that a photograph on a computer screen can never give a true likeness of the actual colours and you may therefore find slight colour variations between the picture and your piece.
What base markings are used on Caithness Glass paperweights?
All Caithness Glass limited paperweights are etched on the base with the name of the piece, plus the words ‘Caithness Scotland’ and the edition number. Unlimited Edition paperweights are etched with the words ‘Caithness Scotland’.
Do you have a catalogue of your products? If so, would you be able to post me a copy?
We would be happy to post you a copy, please provide us with an address and we'd be happy to pop one in the post to you.
Q. What should I do if I have problem with my purchase?
A. Please contact us 01805 62 62 21 and we'll ensure we rectify things for you, should there be a problem.
I have inherited a number of older Caithness Glass paperweights. How much are they worth?
For legal reasons we are unable to estimate current market valuations on our products. The Charlton Catalogue of Caithness Paperweights by Colin Terris (2nd Edition) lists all of the standard range paperweights produced by Caithness Glass between 1969 and 2004 and provides guides to valuations. This book can be purchased at good bookshops. Alternatively, auction houses or auction websites may be able to provide estimated values. If you can email a photograph of them we will be happy to help identify the names of the paperweights.
Can you make a one-off design for me?
Our Corporate Gifts Department can supply paperweights, trophies and artglass with personalised engravings. This engraving service however allows you to personalise a standard item with your company name and logos. Our highly talented Design Team can also design a special paperweight to meet your requirements but this would be subject to a minimum order quantity of 100 due to economies of scale. Please contact us for further information.
Is it possible to obtain discontinued paperweights or artglass?
From time to time we may have some discontinued stock, if we have any current discontinued stock they can be found here

Q. Do you have a list of stockists?
A. We do not publish a list of stockist however if you'd like to contact our customer service team on 01805 62 62 26 they will be able to help you with stockists in your local area.

GIFTS & PERSONALISATION

Q. I am just in the process of opening a gift shop and wondered if it is possible to open a trade account and if you have a brochure that you could send me.
A. Certainly if you can just tell us your location, we'll ensure the representative for your area contacts you. We'll be happy to pop one in the post for you.
Q. Do your products come in gift boxes?
A. The majority of our products are sold in a blue and white Caithness Glass gift box.

VISITING CAITHNESS GLASS

Q. Do you take group bookings to your visitor centre?

A. Hi yes we do and can offer discounts for groups of over 15 to our Factory Experience. We have many schools and groups visit us through the year and would be happy to help you plan your day.

Please contact us through this website or call 01805 626242.

Q. What are the visitor times for your Factory shop?
A. We now have the visitor times on this page here

SHIPPING & DELIVERY

It says 2 - 4 weeks for delivery times, can I get the paperweight any sooner?
Paperweights are quite often available sooner than the 2 - 4 weeks stated on the website. Each paperweight is handmade in Crieff, Scotland, once made the paperweights are then shipped to us at the head office in North Devon to dispatch to the customers, If we have the paperweight already in stock here, we can get the paperweight to you in a matter of days. To find out if a paperweight is in stock, please call us on 01805 626221 and we will do everything we can to get the paperweight to you for when you need it by.
Q. Can you deliver to Japan?

A. Certainly please see our delivery rates here

Q. Can you deliver to America (USA)?

A. Certainly please see our delivery rates here

Q. Can you deliver to Canada?

A. Certainly please see our delivery rates here

Is there anyway to ensure that no invoice goes with the package so the person who the gift is for does not know the details of the transaction?
Yes as standard we will include a delivery note, but no costs will be on there. Also as you checkout there is an option to include a free gift card, so you can send a special message to the recipient and let them know who the gift is from.
Q. Can you deliver to somewhere in Europe?

A. Certainly please see our delivery rates here

Q. The item I wish to purchase is a gift can you deliver to a different address.

A. Yes and we offer a free gift message service that can be selected in the shopping basket on Checkout.

Q. Can you deliver to Australia?

A. Certainly please see our delivery rates here

Q. Can you deliver to New Zealand?

A. Certainly please see our delivery rates here

Q. Can you deliver to Europe?

A. Certainly please see our delivery rates here

Where do you ship overseas / internationally ?
Dartington Crystal pieces can be delivered Internationally with ease, with just one price for postage no matter the quantity or weight. What's more, if the shipping address is outside of the EU we can remove the UK VAT making your gift even more cost effective. View our delivery rates here

Customer Service:
Peace Of Mind Guarantee
Delivery Information
Corporate Gift Enquiries
Contact Us

More Information:
Visit Caithness Glass
About Caithness Glass
Designer Profiles
Celebrating 50 Years
Find Us On Facebook

Information Guides:
Guide To Paperweights
How Paperweights Are Made
The Caithness Glass Movie