Frequently Asked Questions

A. Yes we do please contact us through the contact page of this site and we can put you in touch with our Trade Account Team.

Caithness Glass paperweights are made to exacting quality standards. Due to the handmade nature of our products no two paperweights will ever be the same and you may find slight differences between pieces. This is not a flaw but your assurance that your piece has been individually handcrafted by a skilled glassmaker in our Perth studio. Please also bear in mind that a photograph on a computer screen can never give a true likeness of the actual colours and you may therefore find slight colour variations between the picture and your piece.

All Caithness Glass first quality paperweights are etched on the base with the name of the piece, plus the words ‘Caithness Scotland’. If it is a limited edition then the edition number and size will be hand etched on the base. Unlimited Edition paperweights do not carry an edition number but they do carry a production number – this is a hand etched letter followed by a number e.g. E145. The letter denotes the year in which the paperweight was made and the number denotes the total number of all unlimited edition paperweights made at that point. So E145 would show that your piece was made in 2007 and was the 145th unlimited edition paperweight made that year. As part of the production process some unlimited edition paperweights do not meet the strict quality levels required of a first quality Caithness Glass paperweight and these items are classed as second quality and sold through our Visitor Centre and factory outlets. These paperweights can be easily identified as second quality as they carry no markings on the base. In previous years we have also used the markings CIIG on the base to denote a second quality paperweight.

Thanks for your email. You can download our brochures from here http://www.caithnessglass.co.uk/contacts as a pdf (top left of page). Alternatively please provide me with an address and we'd be happy to pop one in the post to you. All the best

Thank you for your enquiry. You are correct in thinking we did manufacture a ring and necklace tree. These items however have been discontinued for several years and we have no remaining stock. You may like to take a look on eBay as our products do appear on that website and I am sorry we are unable to assist on this occasion.

A. Please contact us and we'll ensure we rectify things for you, should there be a problem.

For legal reasons we are unable to estimate current market valuations on our products. The Charlton Catalogue of Caithness Paperweights by Colin Terris (2nd Edition) lists all of the standard range paperweights produced by Caithness Glass between 1969 and 2004 and provides guides to valuations. This book can be purchased at good bookshops. Alternatively, auction houses or auction websites may be able to provide estimated values. If you can email a photograph of them we will be happy to help identify the names of the paperweights.

Our Corporate Gifts Department can supply paperweights, trophies and artglass with personalised engravings. This engraving service however allows you to personalise a standard item with your company name and logos. Our highly talented Design Team can also design a special paperweight to meet your requirements but this would be subject to a minimum order quantity of 100 due to economies of scale. Please contact us for further information.

From time to time we may have some discontinued stock, so please drop us an email and we'll let you know.

A. We do not publish a list of stockist however if you'd like to contact us here we'll be happy to suggest some convenient to your location in the UK or worldwide.

A. Certainly if you can just tell us your location, we'll ensure the representative for your area contacts you. Our latest brochures are downloadable from our Contact Us page, and we'll be happy to pop one in the post for you.

A. The majority of our products are sold with Caithness Glass presentation boxes, on some products we have created special complementing gift box to accompany the product, if so typically a picture will be shown within the product description.

A. We now have the visitor times on this page www.caithnessglass.co.uk/visitor-centre

Yes as standard we will include a delivery note, but no costs will be on there. Also as you checkout there is an option to leave a gift message so they will know who it is from and go online to read a message left by yourself.

Dartington Crystal pieces can be delivered Internationally with ease, with just one price for postage no matter the quantity or weight. What's more, if the shipping address is outside of the EU we can remove the UK VAT making your gift even more cost effective. View our delivery rates here: www.caithnessglass.co.uk/customer/delivery-information