Delivery Information and Tax

Placing an order by Phone

If you would like to place an order by phone or would like any assistance with an order please call us on:  Website Sales Orders: +44 (0)1805 626221.

 

Read our No Quibble Guarentee »

Delivery charges made simple.

Order as much as you like and pay just one standard delivery cost.

Here are our delivery options - If you have any questions please do Contact Us we are always happy to help.

  £4.99      Majority of UK Mainland Standard delivery 5 working days.
  £20          UK Scottish Highlands & Islands**
  £29          UK Northern Ireland, Isles of Scilly & Man & Isle of wight**
  £55          UK Channel Islands***
  £23          Ireland
  £30          Belgium, Germany, Spain, France, Greece, Hungary, Italy, Netherlands, Poland, Portugal, Sweden
  £43          Turkey, Bulgaria, Czech Republic, Denmark, Finland, Norway, Slovakia
  £45          USA, Switzerland, Canada
  £65          Rest of World

Please note FedEx do not deliver to Cuba or the Turkish Republic Of Northern Cyprus.

*Due to the nature of our pieces all being hand made and the number of pieces being ordered, our delivery time is 5 working days, should you need anything sooner please call us on 01805 626221 and we will do the best we can to help.
** For Channel Islands, Isles of Scilly, Isle of Man and Isle of wight we can provide a cheaper service using Royal Mail - please contact us and we'd be happy to arrange this for you.


Delivery to UK mainland is free for orders over £20.

International Delivery Service

Dartington Crystal pieces can be delivered Internationally with ease, with just one price for postage no matter the quantity or weight, what's more, if the shipping address is outside of the EU we can remove the UK VAT making your gift even more cost effective.

Please note if outside the EU, your countries Duties and Taxes are not included in the delivery rates and can be billed to the recipient upon delivery by the courier. Therefore please check your countries Tax and Duty terms before placing an order as the purchaser is liable for any import duties or local taxes that may apply.

Please note should the delivery charge incurred by Dartington Crystal be greater then the actual value of your own order we will need to contact you and potentially cancel the order if it is not viable to dispatch.


Exchange & Returns Policy

If any product arrives damaged or imperfect we'll replace it without question. For more information read our No Quibble Guarantee.


UK VAT (Tax) 

All prices on this website are shown with UK Value Added Tax included. If the shipping address is outside the EU, we are able to deduct the Tax at the check out for you automatically.

Please note if outside the EU, your countries Duties and Taxes are not included in the delivery rates and can be billed to the recipient upon delivery by the courier. Therefore please check your countries Tax and Duty terms before placing an order as the purchaser is liable for any import duties or local taxes that may apply.

Customer Service:
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Delivery Information
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More Information:
Visit Caithness Glass
About Caithness Glass
Designer Profiles
Celebrating 50 Years
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Information Guides:
Guide To Paperweights
How Paperweights Are Made
The Caithness Glass Movie