Standard Delivery Options

We use FedEx as our trusted courier service to ensure your Caithness Glass order is delivered safely and efficiently.

For the best delivery experience and full transparency, we highly recommend downloading the FedEx mobile app. Once you have downloaded and signed up for the app, you can enter your tracking number to get full, up-to-the-minute tracking of your order's journey, manage your delivery, and receive important updates.

You can find more information about the FedEx mobile app and its features here: FedEx Mobile App Information.

• • Standard UK Mainland delivery is £5.95
  • Fedex tracked delivery | Our standard delivery lead times are currently 2-5 business days.
  • Free UK mainland delivery on all orders over £100 (excludes some Scottish postcodes)
  • Orders are dispatched Monday - Friday only
  • Please note we do not deliver on weekends or bank holidays.
  • Delivery times are subject to stock availability, we will contact you if your order is going to be delayed.

Standard UK Mainland (excludes some Scottish postcodes)

Scottish Highlands, Islands and Northern Ireland

UK Channel Islands, Isles of Scilly, Isle of Man, Isle of Wight

Please note that you will be responsible for any costs incurred after checkout such as VAT and import duties.

International Delivery

Please note that due to recent changes in U.S. import regulations and stricter Customs clearance requirements. Any duties and taxes associated with shipments to the USA will be the customer’s responsibility. Refusal of shipments at customs will not be accepted and refunds will not be given.

Caithness Glass pieces can be delivered Internationally with ease, with just one price for postage no matter the quantity or weight, what's more, if the shipping address is outside of the EU we can remove the UK VAT making your gift even more cost effective.

Please note that you will be responsible for any costs incurred after checkout such as VAT and import duties.

Exceptions

Deliveries to the Scottish Highlands & Islands are not classed as mainland UK by our courier provider. The following postcodes are excluded from our Standard UK Mainland service. These orders will be subject to an additional charge and may take an extra day to arrive.

AB37, AB38, AB44, AB45, AB53, AB54, AB55, AB56, BT1, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT2, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT3, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT4, BT40, BT41, BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT5, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT58, BT6, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT7, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT8, BT80, BT81, BT82, BT9, BT92, BT93, BT94, BT99, FK17, FK18, FK19, FK20, FK21, GY1, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, GY10, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV3, IV30, IV31, IV32, IV36, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55, IV56, IV63, JE1, JE2, JE3, JE4, JE5, KA27, KA28, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, KW9, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, TR21, TR22, TR23, TR24, TR25, ZE1, ZE2, ZE3.

Please note our couriers do not deliver to Cuba or the Turkish Republic Of Northern Cyprus.

** For Channel Islands, Isles of Scilly, Isle of Man and Isle of wight we can provide a cheaper service using Royal Mail - please contact us and we'd be happy to arrange this for you.

Terms

Delivery prices shown on this page apply to all website orders and phone orders placed with our Websales team. Orders placed with our corporate & trade departments may have different delivery costs. Please note free delivery and any other promotions that may be running do not apply to trade or corporate orders. Please speak to our trade sales team for more information.

Please note should the delivery cost incurred by Caithness Glass from the courier be greater then the actual delivery charge of your own order we will need to contact you and potentially cancel the order if it is not viable to dispatch..

British Forces PO addresses

Unfortunately we are not able to deliver to British Forces Post Office addresses.

Placing an order by Phone

If you would like to place an order by phone or would like any assistance with an order please call us on:  Website Sales Orders: +44 (0)1805 626221.

Please be advised, all promotions on www.caithnessglass.co.uk only apply to orders placed online. This does not include any corporate or bespoke items and cannot be used when engraving images or logos.

UK VAT (Tax)

All prices on this website are shown with UK Value Added Tax included. If the shipping address is outside the EU, we are able to deduct the Tax at the check out for you automatically.

Please note if outside the EU, your countries Duties and Taxes are not included in the delivery rates and can be billed to the recipient upon delivery by the courier. Therefore please check your countries Tax and Duty terms before placing an order as the purchaser is liable for any import duties or local taxes that may apply.