Our No Quibble Guarantee

If any product arrives damaged or faulty we'll replace it without question. If you decide you do not want the product when you receive it, please return it to us within 14 days (in saleable condition) and we will refund your money.

Read our Delivery Information and Charges here »

Returns Policy

Unless there was an error on our part in dispatching your order, or the goods were faulty, your refund will be exclusive of delivery charges. In the event of faulty or damaged goods, reasonable postage costs incurred in the return, as well as the original delivery charges will be refunded on proof of the cost of return carriage. If you have any questions regarding returns please contact us here, call us on +44 (0)1805 626221.

The address to send returns to is:

Internet Returns

Caithness Glass

C/O Dartington Crystal (Torrington) Ltd



EX38 7AN

All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled, you will be offered an alternative or given a full refund.

We will take all care within our power to keep your order and payment details secure.

In the unlikely event that your goods are lost in transit or arrive damaged, please Contact Us.